Customer Quality Engineer

Sidney, NY
Sidney, NY

The Role -

Amphenol Aerospace Operations is seeking a Customer Quality Engineer to work out of its state-of-the-art facility in Sidney, NY.

The Customer Quality Engineer will provide leadership and technical expertise to identify, resolve, and eliminate quality issues and problems.  The primary focus of the role will be to work with various manufacturing departments in response to defective material returned from customers and initiate corrective/preventative quality actions.  The role merits the opportunity to improve the organization while working with multiple functional groups such as customers/sales/process engineering/design engineering/reliability on quality issues.

A hybrid work schedule option will be available following an initial onsite training period.

The key responsibilities of the Customer Quality Engineer include, but are not limited to:

  • Interface with customers to address product quality concerns, actions, and improvements.
  • Advocate for Continuous Improvement and Zero-Defect Mission of related manufacturing and business processes.  
  • Analyze and discuss quality concerns with assigned manufacturing departments.  
  • Develop a technical proficiency and communicate thoroughly with customers.
  • Identify, prioritize, and address all significant and repetitious quality problems.
  • Utilize LEAN principles and Six Sigma Methodology in pursuit of the Amphenol Aerospace Zero Defect Mission.
  • Complete failure analysis on customer returns, organize containment activities, and issue corrective actions.
  • Initiate and verify the effectiveness of formal Corrective Actions.
  • Maintain thorough knowledge of ISO-9001, AS-9100, Amphenol’s Quality Manual, and subordinate procedures. 
  • Work extensively with Amphenol’s computer system, both the AS400 main frame and the local PC network. 

Salary: $61,500 - $85,000

Location -

  • Sidney, NY
    • 30 Minute Drive from Binghamton, NY
    • 20 Minute Drive from Oneonta, NY

The Person -

The key skills and qualities of a Customer Quality Engineer at Amphenol Aerospace Operations:

  • Four-year degree in engineering discipline or similar
  • Some applicable experience in an industrial/manufacturing environment preferred
  • Knowledge of statistical methods
  • Computer fluency
  • Software: Microsoft Excel, Power Point, Word, and Data3
  • Interpersonal skills
  • Ability to freely travel throughout a manufacturing floor environment
  • Some lifting and carrying of small loads may be required
  • Ability to work in a fast-paced environment
  • 25% travel required, ability to travel to other plants and/or customer facilities as needed

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 85 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.  We aim to create an inclusive working environment where all employees are respected and treated equally.

Amphenol – Making History, Designing the Future