Help Desk Technician

Mesa, AZ
K3
06/25/2024
Mesa, AZ
Depends on Experience 
Full-Time
1st

The Role 

Amphenol Aerospace Operations is seeking a Help Desk Technician to work out of its state-of-the-art facility in Mesa, AZ.

The key responsibilities of this Help Desk Technician include, but are not limited to:

  • Basic IT Troubleshooting and Support
  • Serving as the first point of contact for users seeking technical assistance
  • Determining the best solution based on the issue and details provided by users
  • Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution
  • Follow-up and update user status and information
  • Monitors incidents within a ticketing system and provides guidance on resolution
  • Ensures that management is appropriately informed on project status as required
  • Continuously develops technical subject matter expertise on established and emerging server, desktop, and other device technologies

Location

  • Mesa, AZ
  • 25 minutes from Phoenix, AZ 

The Person

The key skills and qualities of a Network Analyst with Amphenol Aerospace Operations:

  • Associates degree in computer science or other related field is preferred.  Equivalent education/experience will be considered.
  • Strong working knowledge of Laptops, PCs, Printers, Phone Systems, Mobile Devices, Audio/Video Equipment, and Security Systems is required
  • Familiarity with operating systems (e.g., Windows, macOS, Linux) and software is required
  • Knowledge of virtualization hypervisors is a plus.
  • Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANS) is required.
  • Windows Active Directory familiarity is required
  • Proficiency in troubleshooting common hardware and software issues is required
  • Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets
  • The ability to work independently and as part of a team with a courteous and professional attitude
  • Excellent time management and prioritization skills
  • Ability to stand or sit for prolonged periods of time is required
  • The ability to lift up to 50 lbs. is required
  • Occasional travel is required.

The Company

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 95 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.  We aim to create an inclusive working environment where all employees are respected and treated equally.

Amphenol – Making History, Designing the Future