Overall management and support of assigned customers, ensuring that all aspects of quality, delivery and financial requirements are met or exceeded.
The Role -
Amphenol Aerospace Operations is seeking a Key Account Specialist to work out of its state-of-the-art facility in Sidney, NY.
A hybrid work schedule option may be available following an initial training period.
The key responsibilities of the Key Account Specialist include, but are not limited to:
Customer Service
- Ensure continuous communication with customers on order status and schedules
- Owner of the internal and external customer results scorecards
- Manages customer LTA's and quotes to generate orders
- Manage customer Purchase Orders – accepting or revising to ensure customer service metrics are achieved
- Monitors assigned customers to ensure goals, services, projects are being accomplished to meet schedule, and performance parameters
- Manage SIMS Inventory programs; assuring both customer and Amphenol contractual commitments are met
- The KAS works closely with the internal team to ensure deliverables of meeting customer needs, including:
- Lead/facilitate customer status calls, present findings and serve as central point of contact for customers
- Collaborate with other KAS to create best practices in delivery approaches and other internal Team Managers to assure delivery and contractual commitments are met.
- Proactively identifying customer needs and challenges that Amphenol can assist with resolution
- Develops overall customer / product plans to ensure successful achievement of objectives.
- Conducts presentations to all business levels including Senior and Executive Level Management.
- Travel to customer sites as required.
- Manages and creates dashboard reports, customer contact list and other tools to better communicate to customer.
- Evaluates program risks and develops risk mitigation plans.
- Ensure customer satisfaction
- Ensure customers adhere to contract payment terms
Customer Triage
- Coordinate customer interface on technical problems affecting deliverables
- Coordinate internal assistance to customers on engineering, purchasing or manufacturing issues
- Assist with customer activities and issues as they arise in distribution network and/or subcontract level customers.
Internal Communications
- Ensure all Purchase Orders are current and entered into AS400, including all terms and conditions, customer clauses and product drawings.
- Work closely with the appropriate internal departments to mitigate potential impact to customer deliverables
- Provide progress reports to management on key business metrics, customer satisfaction status and/or areas requiring internal focus
Contract Negotiations
- Assure Amphenol and customer conformance to contract terms
- Act as a player in contract negotiations, addendums and sales
- Communicate and administer annual price increases
- Perform internal contract reviews/updates
Sales/Budget
- Develop & execute sales strategies with outside sales and DSA's to gain new business with existing customers
- Keep sales management appropriately informed of key customer happenings
- Identify opportunities and expand Amphenol service levels in accordance with organizational growth
- Manages and maintains market and internal forecast for company planning
- Assist Finance in addressing customer A/R issues
Salary $58,460 - $64,000
Location -
- Sidney, NY
- 30 Minute Drive from Binghamton, NY
- 20 Minute Drive from Oneonta, NY
The Person -
The key skills and qualities of a Key Account Specialist at Amphenol Aerospace Operations:
- BS/BA degree in technical or business degree, or equivalent experience
- Five years of work experience to include project management skills, excellent interpersonal and communication skills, and experience dealing with customers in a service oriented environment
- Ability to work in a team environment
- Ability to present confidently to customers
- Strong problem solving skills
- Travel to customer sites as required.
The Company -
With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 85 years.
Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.
Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.
We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.
Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally.
Amphenol – Making History, Designing the Future