Customer Service Representative

Sidney, NY
Sidney, NY
Depends on Experience 

The successful candidate will serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders.  

The Role -

Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY.

The key responsibilities of this Customer Service Representative include, but are not limited to:

  • Daily Communication with customers via Phone, Email, etc.
  • Coordination of Customer Terms and Conditions and Quality requirements to assure compliance.
  • Solicitation of RFQ's and PO's.
  • Follow up on Order opportunities and drive internal actions to book  
  • Proactive Customer Backlog Management.
  • Coordination of technical response to direct customer.
  • Updating customer feedback on Quotes on Salesforce.
  • Quarterly review of assigned customer with Management to communicate top level actions needed to increase Amphenol share.

Location -

  • Sidney, NY
  • 30 Minute Drive from Binghamton, NY
  • 20 Minute Drive from Oneonta, NY

The Person -

The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations:

  • Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience. 
  • Ability to work with minimum supervision and display initiative to resolve and follow through customers' requests.  Broad and specialized knowledge of customer requirements and operating procedures required.  Ability to work and contribute in a team environment.
  • Sitting/typing

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 95 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.  We aim to create an inclusive working environment where all employees are respected and treated equally.

Amphenol – Making History, Designing the Future